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The mission of the Department of Advancement Operations and Information Systems is to provide excellent customer service, database management, and technical support to the entire University Advancement team and other University Departments through the following services:
- Raiser's Edge Database : to achieve the highest level of data integrity through timely updating of demographic information, gift entry, membership updates, and all other aspects of the Raiser's Edge Database Records module. The Department of Advancement Operations and Information Systems staff work closely with our customers (both within and outside of University Advancement) in order to ensure a high level of data integrity.
- Computer Resources : to provide excellent support services to all Advancement staff with regard to computer services, including but not limited to:
- expeditious establishment of network connections and installation of necessary software for new Advancement staff, as well as scheduling Lotus Notes training; and
- quick turn-around and follow-up when technical difficulties (hardware or software-related) affecting Advancement staff's job performance present themselves.
- Click here to access the service request form (Advancement Staff Only)
The Department of Advancement Operations and Information Systems is committed to protecting the confidentiality of donor information as outlined in the Florida Statutes. This includes but is not limited to issuing authorization clearances for users, coordination of solicitations, and ensuring that database information is used in a manner consistent with the mission of Florida International University.
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